1. Agreement
By creating an account, purchasing a plan, connecting a provider or using Wavely, you agree to these Terms and our Privacy Policy. If you use Wavely for an organisation, you confirm that you can bind that organisation.
2. Eligibility and accounts
You must be legally able to enter a contract and use Wavely for legitimate business purposes. You must provide accurate information, maintain account security, enable appropriate security controls and promptly report suspected unauthorised access.
3. Service and provider access
Wavely provides campaign composition, consent records, contact management, scheduling, background queues, media handling and reporting. Super Admin may assign WaSenderAPI, Official Meta API or both to an account. Each campaign remains bound to the selected provider and sending number.
4. Messaging rules
You must:
- Message only recipients you are legally permitted to contact and keep evidence of consent where required.
- Honour STOP, unsubscribe and other preference requests promptly.
- Use accurate sender identity and non-deceptive content.
- Comply with applicable privacy, consumer-protection, anti-spam, telecommunications and marketing laws.
- Follow the WhatsApp Business Messaging Policy, Meta terms and the terms of any assigned provider.
You must not send unlawful, fraudulent, abusive, discriminatory, harmful, misleading or unsolicited bulk content; use scraped or purchased lists without a lawful basis; evade platform enforcement; or interfere with Wavely’s security or queues.
5. Official Meta API
Meta campaigns may require approved message templates and are subject to Meta’s pricing, quality, conversation, business-verification, review and messaging rules. Meta may reject templates, messages, numbers or businesses independently of Wavely.
6. WaSenderAPI
WaSenderAPI is a separate third-party service and may use an unofficial WhatsApp Web connection. Automation through such services can lead to disconnection, restriction or a WhatsApp account ban. Wavely does not guarantee that a number will remain connected or unblocked and cannot reverse provider enforcement.
7. Subscriptions and payment
Paid access is billed according to the selected monthly plan through Razorpay. Plan limits may cover contacts, sessions or other usage. Unless required otherwise by law or expressly stated at purchase, fees already paid are non-refundable. Cancelling automatic renewal does not normally remove access already paid for; access continues until the current paid period ends.
8. Customer content and responsibility
You retain rights in content and data you provide. You grant Smartlink Soft the limited rights needed to host, process, transmit, back up and display that content to operate Wavely. You are responsible for the accuracy, legality and permissions associated with your contacts, templates, media and campaigns.
9. Availability and changes
We work to provide a reliable service but do not guarantee uninterrupted delivery. Hosting failures, cron delays, Meta, WhatsApp, WaSenderAPI, Razorpay, network providers and recipient devices are outside our control. We may modify features, limits or integrations to maintain security, compliance and service quality.
10. Suspension and termination
We may restrict or suspend access for non-payment, security risk, abuse, unlawful activity, excessive complaints, provider-policy violations or material breach. You may stop using Wavely and request deletion. Certain billing, security and legal records may be retained as described in our Privacy Policy.
11. Intellectual property
Wavely, its interface, software and branding are owned by Smartlink Soft or its licensors. These Terms do not transfer ownership. You may not copy, resell, reverse engineer or misuse the service except where law expressly permits.
12. Disclaimers
Wavely is provided on an “as available” basis to the extent permitted by law. We do not guarantee campaign results, delivery, reads, conversions, template approval, provider availability or protection from WhatsApp restrictions. Wavely is not legal advice.
13. Limitation of liability
To the maximum extent permitted by law, Smartlink Soft will not be liable for indirect, incidental, special, consequential or lost-profit damages, loss of contacts, provider bans or failed campaigns. Our aggregate liability relating to Wavely will not exceed the fees paid for the service during the three months preceding the event giving rise to the claim.
14. Indemnity
You agree to defend and indemnify Smartlink Soft against third-party claims arising from your contacts, campaigns, content, lack of consent, unlawful messaging, provider violations or breach of these Terms.
15. Governing law
These Terms are governed by the laws of India, subject to mandatory consumer rights that cannot lawfully be excluded. The competent courts in India will have jurisdiction unless applicable law requires otherwise.
16. Contact
Questions about these Terms may be sent to support@smartlinksoft.in.
Before publishing, Smartlink Soft should have these Terms reviewed by qualified counsel and ensure the contact email is actively monitored.