Wavely account holders
- Email support@smartlinksoft.in from the email address registered with Wavely.
- Use the subject Wavely data deletion request.
- Include the registered account email, business name and the WhatsApp number or WABA ID to disconnect. Do not send passwords, OTPs, access tokens or payment-card details.
- We may request reasonable verification before deleting data.
After verification, we will disconnect provider access and delete or anonymise account, contact, campaign, message, media and integration data that is not required for security, fraud prevention, disputes, payment records or legal compliance. We aim to complete verified requests within 30 days unless law or technical restoration cycles require longer.
WhatsApp recipients
If a business contacted you using Wavely, first reply STOP and contact that business directly. That business controls its contact list and can correct or delete your information. You may also contact us with the sender’s business name and your phone number so we can route the request to the relevant Wavely customer.
Remove Meta access immediately
A business administrator may also remove Wavely from Meta Business Integrations or revoke the system user/app access in Meta Business Settings. Revocation stops future API access but does not automatically delete records that Wavely must retain for legal or security purposes.
What may be retained
Limited payment, invoice, security, consent, opt-out and audit information may be retained where necessary to comply with law, establish legal claims, prevent fraud or ensure that an opted-out recipient is not contacted again.
Deletion requests are free unless applicable law permits a reasonable charge for manifestly unfounded or excessive requests.